If you have forgotten your login, please make use of the 'Forgotten your login?' link on the homepage.
If you have forgotten your password, please make use of the 'Forgotten your password?' link on the homepage.
Note: the security email token is only valid for 30 minutes.
To register for an Online Account, please make use of the 'Existing investor/IFA registration' link on the homepage.
It may take up to two business days for your account to be authorised first before you can login.
To unlock your account, please make use of the 'Forgotten your password?' link on the homepage.
Note: the security email token is only valid for 30 minutes.
You may come across the message below without the “Allow Cookies” pop-up being displayed while visiting the Online Portal.
To resolve this you will need to delete any cookies set on the www.prescientonline.co.za domain in your browser. Please refer to the steps below for the most commonly used browsers.
Upon following the steps for your relevant browser, you can open the site again or refresh the page and the “Allow Cookies” pop-up should now be displayed.
Please make sure you enter the correct Investor Reference/Member and ID Number combination when registering for online access.
You should have received an email explaining why your account was rejected, if you still have questions or concerns, please reply to that email.
If you are a registered user you can use this page to log on to your user account. Please enter your chosen username and password to proceed.
If you are not yet registered for online access, please provide your personal information and request a logon. You can then use the logon to access your account.
The system uses an automatic session expiration process. In the event of inactivity in excess of 20 minutes, the web page will automatically log out.
It is unwise to leave any web page with personal information unattended.
Your use of our website, Portal and email services is subject to your accepting and complying
Any reference to the “Portal” shall mean the online platform made available by Prescient. It is not unique to a single look and feel, branding or URL. Similarly, any references to “Portal account” shall mean the credentials by which a user logs into, and obtains access to, the Portal.
Should you not be in agreement or wish not to be bound by these terms and conditions, you must refrain from using this Portal.
Prescient reserves the right, in our sole discretion, to amend these terms and conditions at any time, in any way and from time to time. It is your responsibility, as user of the Portal, to review the terms and conditions regularly and to ensure that you agree with any amendments made. If you do not agree, please discontinue to use this Portal.
This Portal and its content are owned by Prescient or its licensors and are protected by
copyright and other intellectual property laws. The trademarks, logos and service marks
(‘marks’) displayed on this website are registered. All rights not expressly granted are
You may print or download materials from this website for your personal, non-commercial use provided that:
Your use and reliance on this website is entirely at your own risk. The website is provided
“as is” and “as available”. The information contained in this website is given for general
information and interest purposes only. Prescient shall not be liable in respect of any loss,
damage or damages however arising and whatever the cause, in particular pursuant to and in
access the website. We do not accept any liability for any acts or missions resulting from
your decision or opinion formed on the basis of your use of the website. Use of the website
is at your sole risk. Prescient shall not be liable for any loss or damage whatsoever and
howsoever arising as a result of your use of the website to the maximum extent permitted by
law. Prescient do not guarantee that this website will be available all the time or at any
specific time, that access will be uninterrupted, that there will be no delays, failure,
errors or omissions or loss of transmitted information. Prescient shall not be liable to
you for any physical loss or damage to your computer as a result of your use of the website,
including any damage arising as a result of a virus. You have sole responsibility for
adequate protection and back up of data and/or equipment.
You further acknowledge and agree that fines or liability that Prescient may incur, resulting from your direct or indirect negligent use of the website, that you will be held liable for all civil and criminal related fines or claims.
Prescient is an authorised financial services provider in terms of the Financial Advisory and Intermediary Services Act, 2002 and is a member of the Association for Savings and Investment South Africa (‘ASISA’). The information contained on this Portal is not intended to constitute a recommendation, guidance or proposal with regards to the suitability of any product in respect of any financial need you may have. All information contained on this Portal should not be construed, or relied upon, as advice. Any information on this website is not intended to provide nor does it constitute financial, tax, legal, investment, or other advice. If you require financial and/or investment advice, please engage the services of an independent financial adviser.
Prescient is licensed under a number of pieces of legislature, both in South Africa and outside of South Africa. Please contact your nearest Prescient office for details on prevailing legislation and any licenses held by Prescient companies.
The maintenance and integrity of this Portal is the responsibility of Prescient. By
accessing the materials made available by Prescient on this Portal, you agree to be bound
by all the terms and conditions, which may change from time to time.
While every effort has been made to ensure the accuracy of information contained on this Portal, Prescient and its directors, officers and employees provide no representation or warranty, expressed or implied, regarding the accuracy, completeness or correctness of information contained herein.
Prescient has taken and will continue to take care that all information, insofar as this is under its control, provided on this Portal is true and correct. However, Prescient shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this Portal.
The use of this Portal constitute a contract between you and Prescient. An agreement is thus
time you visit or use this Portal or register for and/or login to your online account.
Your login details serve as your key to access your online Portal account and as your signature for purposes of all actions performed or instructions submitted on your Portal account. The submission of an instruction using your login details shall constitute and have the same effect as a written, signed authority. It is extremely important to protect your login details and keep them secret at all times. You undertake to ensure that your login details are not:
We reserve the right to terminate your access to the Portal at any time without notice and without providing reasons for the termination. Reasons for the termination may include that:
When you submit an instruction via the Portal, you warrant that:
Where you are a Financial Adviser and you use the Portal to access your clients' information or to submit an instruction on a client's investment, you hereby warrant that you are an approved financial services provider registered with the Financial Services Board, with the appropriate product sub-categories as defined in the relevant Codes of Conduct issued in terms of the FAIS Act, and that you hold either:
The contents of any email and any accompanying documentation are confidential and may be subject to legal privilege and client confidentiality. Any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. If you are not the intended recipient of an email or facsimile, kindly notify the sender by return email, facsimile or telephone, as well as deleting it from your system. You may not copy the email or disclose its contents to any other person, without our express written consent.
Prescient has taken and will continue to take care that all information provided in this email is true and correct, in so far as this is under Prescient’s control. Prescient does however, not warrant that this email, the content provided or information contained therein will be error-free or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality and disclaims any liability for, any loss, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this email. Prescient cannot and will not be held liable for any harm or loss resulting from viruses in this email or accompanying documents, including data corruption resulting therefrom. Prescient disclaims liability or legal responsibility for the non-delivery or incorrect delivery for whatever reason of the contents of this email, its effect on electronic devices or its transmission in an unencrypted medium.
Prescient is not able to distinguish between business and personal emails. Users who make use of Prescient's email system do so at their own risk and accept responsibility for any actions or consequences that arise from such personal use. Any views or opinions expressed in such emails are those of the individual sender and do not necessarily create obligations on or represent any commitment or view by, or opinion of Prescient. If you are unsure of the content or information contained in an email, it is advised that you seek written confirmation from Prescient before relying on the content and/or information. If an email contains offensive, derogatory or defamatory statements or materials, it means the email has been sent outside the sender's scope of employment with Prescient and therefore only the sender can be held liable in his/her personal capacity.
By communicating with us through electronic means, you consent to receiving communications
electronically and agree that all agreements, notices, disclosures and all other
communications transmitted by electronic means satisfy any legal requirement, including but
not limited to the requirement that such communication should be in writing. Unless otherwise
agreed, we are only deemed to have received an email once we have confirmed receipt thereof
and we are only deemed to have sent an email once reflected as 'sent' on our email server.
Prescient shall not be liable if any variation is affected to any document or correspondence emailed unless the variation has been approved by the sender thereof. Prescient cannot be held liable for any harm or loss resulting from viruses in any message or attachments, including data corruption resulting therefrom. Prescient therefore disclaims liability or legal responsibility for the non-delivery or incorrect delivery for whatever reason of the contents of this message, its effect on electronic devices or its transmission in an unencrypted medium.
Prescient respects your privacy and is committed to keeping your information confidential.
In general, you can visit our Portal without having to divulge any personal information
about yourself. However, while using this Portal you may provide information about yourself
or it may be collected by us.
You may update personal information at any time by e-mailing Prescient. You may also view your personal information that we hold and correct it if necessary on written request to Prescient.
Access to your personal information held by Prescient may also be requested by yourself or third parties. The Promotion of Access to Information Act, 2 of 2000 regulates and sets out the procedure for such a request and under what circumstances such access may be refused.
Personal information is used as is appropriate in the normal course of business to provide the products and services you have requested. We may retain any information for purposes of investment transaction processing and administration, to monitor our site or to communicate directly with you.
All personal information supplied to Prescient or collected by us is kept strictly confidential and will not be given or sold to any third parties. Prescient will disclose or report personal information if and when required to do so by law or any regulatory authority, and to our employees, or agents who require such information to carry out their duties.
We take all reasonable steps to protect your personal information, including the use of encryption technology. We can however not guarantee the security of any information you transmit to us electronically and you do so at your own risk.
Provide the matching login and ID number that were used to register for your online account.
If you can't remember your login, you can recover your login.
An email containing the link to reset your password has been sent to the email address .
If you do not receive the email within 24 hours, please send an email to firstname.lastname@example.org
Provide the ID Number that was used when registering for the online portal, and the email address associated with this account.
If you can't remember your password, you can reset your password.
An email containing your username has been sent to the provided email address .
If you do not receive the email within 24 hours, please send an email to email@example.com.